You have the right to cancel your order within 7 working days from delivery. You must
notify us by email of your intention to cancel within 7 working days from delivery.
Goods must be returned 'AS SOLD' in the original condition.
Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box
to examine the product it must have been done so without damaging the box and packaging
or damaging the product in any way) and must be re-packaged as received.
Goods must be returned to our Returns Department within 7 days from authorisation. We are
unable to accept returns of un-wanted and non-faulty items after the 7 days.
Any 'FREE GIFTS' with the products must also be returned.
Instaoffice Unit 3.12, 3rd Floor
Good Earth City Center.
Financial Goods – e.g. Insurance:
As mandated by law, a health insurance policy can be returned within 15 days of issuance
of Policy. In such cases, it has to be informed well in advance to the Agent/Authorized
representative of XaasTag Regtech Pvt Ltd and cancellation process will be
Once cancelled, the paid premium will be refunded to the bank account that it was
originated from within 10 working days.
Please note :
You must organise the return of the unwanted items at your expense and risk. The returns
authorisation is valid for up to 7 days only. Goods sent back without prior returns
authorisation will be returned back to you and the cost of delivery charged to your
Full refund of the cost of the goods is wholly conditional upon the above conditions
being met and the refund authorised only after a full inspection of the goods by our
Returns department to check for completeness and correct product return.
Goods received back complete as NEW and unused and in a re-sellable condition: You will
be refunded the full invoice amount.
Goods received back not in a resalable condition: We are unable to accept these back
under the above terms and the goods will be returned back to you and the cost of
delivery charged to your account.
In the case of Insurance policies, no refund is permissible after the 15 days period or
if a claim has been preferred within the 15 days period.